It may be difficult for some to understand the importance of emotion in the customer experience (CX), but when you consider that we walk away from almost every interaction with some sort of feeling,...
Have you ever tried to block some of the bad emotions from creeping in? Maybe been at a movie and tried not to cry or had a tough day at work and struggled to...
By some estimates, 5 Americans gather together to discuss books every few weeks. Are you in a book club? Could you join or start one? 1. Something To Look Forward To Each Month Research...